Slides Don't and Jacks Won't

Thread View: rec.outdoors.rv-travel

3 messages

[T] Back to Threads [V] Tree View [G] Group Articles

3 total messages Started by "Will" Sat, 28 Feb 2004 08:23

#99583

Author: "Will"
Date: Sat, 28 Feb 2004 08:23

40 lines
2435 bytes

Slides Won't and Jacks Don't

Stopped in El Centro in our '04 Itasca Meridian on the way from Phoenix to
San Diego. After parking, we proceeded to extend the jacks, but they only
partially extended and stopped. (Odd sound from the hydraulic system, as if
the pump motor ran, but not under a load) Attempted to extend a slide - same
result. Manually retracted the slide and began to troubleshoot. After
several calls to HWH on Tuesday morning, relaying fault conditions and
attempting new troubleshooting procedures, HWH advised me to take the coach
to a dealer for more troubleshooting.

Three repair shops and two dealers in the San Diego area stated they would
not even look at it until Friday, same result from Yuma. May as well go back
to Phoenix. Local dealer said 'maybe some time next week', an independent
repair shop (authorized HWH) said he could look at it on Friday, but it
would be a week awaiting parts unless I was willing to pay for overnight
shipping. Ship what, I asked?? You haven't looked at anything! Yes, it is a
busy time of year in the Valley of The Sun.

Called 3T's in Lake Havasu City, AZ. John Smith said "bring it over - we're
busy, but I'll try my best to take a look at it." How's that for Customer
Service attitude? Arrived early Wednesday morning, and within 15 minutes a
technician had trouble shot the problem and was on the phone to HWH. After a
teleconference, (seems as though this was a pump assembly that should have
been recalled) John told me that the part would be over-nighted (on
Thursday) and they would install as soon as it arrived on Friday. He said;
"In the meantime, Red, if you want, you can park over there - we have
electric and water available. We'll help you manually extend the slide."
Customer service.

Parts arrived mid-morning Friday and were installed. Problem solved. With a
smile. This is the second time we have driven 200 miles from home to have
accomplished technicians repair my coach. I will gladly drive the distance
to obtain prompt, courteous expert service from 3T's RV Products! If you are
within a 300 mile radius of Lake Havasu City, Arizona, I would highly
recommend 3T's for service. Their specialty is RV suspension systems and
handling, but they are exceptionally well qualified to handle most any RV
problem. The normal disclaimers apply, but my hat is off to these folks -
they understand customer service!

(They're on the web at: http://www.3tsrv.com)

Re: Slides Don't and Jacks Won't

#99686

Author: "SteveB"
Date: Sat, 28 Feb 2004 10:09

22 lines
809 bytes

"Will" <citecn@concentric.net> wrote

<nice story of customer service snipped>

AND, while in Havasu, avoid Discount tires.  They wanted a ridiculous price
to balance two tires.  When I told the man I had paid $25 to have both the
tires balanced at Discount in Las Vegas, he looked up my account, and
virtually called me a liar because no balancing had showed up.  Actually, I
had gone to the local Discount Tire, and because I had done business for
years with them, they did it for free.  I toked the guy $25.  Havasu
Discount tire wanted $25 per tire.  And they said it would be a few hours.
The shop wasn't busy.

Sooooo, if you stop at Discount Tire in Havasu, take care.
--
Steve

(Disclaimer ON)

The preceding are only opinions which may or may not have any basis in fact
or reality.

(Disclaimer OFF)

Re: Slides Don't and Jacks Won't

#99667

Author: "Mark"
Date: Sat, 28 Feb 2004 17:18

36 lines
1737 bytes

If only more people would pass on "Good News" stories like this. This is
what these groups should be for, usefull info not bashing. Thanks for
sharing, it was nice to see some good in this day and age, Mark.

"Will" <citecn@concentric.net> wrote in message
news:c1q4od$kkb@dispatch.concentric.net...
> Slides Won't and Jacks Don't
>
>>
> Called 3T's in Lake Havasu City, AZ. John Smith said "bring it over -
we're
> busy, but I'll try my best to take a look at it." How's that for Customer
> Service attitude? Arrived early Wednesday morning, and within 15 minutes a
> technician had trouble shot the problem and was on the phone to HWH. After
a
> teleconference, (seems as though this was a pump assembly that should have
> been recalled) John told me that the part would be over-nighted (on
> Thursday) and they would install as soon as it arrived on Friday. He said;
> "In the meantime, Red, if you want, you can park over there - we have
> electric and water available. We'll help you manually extend the slide."
> Customer service.
>
> Parts arrived mid-morning Friday and were installed. Problem solved. With
a
> smile. This is the second time we have driven 200 miles from home to have
> accomplished technicians repair my coach. I will gladly drive the distance
> to obtain prompt, courteous expert service from 3T's RV Products! If you
are
> within a 300 mile radius of Lake Havasu City, Arizona, I would highly
> recommend 3T's for service. Their specialty is RV suspension systems and
> handling, but they are exceptionally well qualified to handle most any RV
> problem. The normal disclaimers apply, but my hat is off to these folks -
> they understand customer service!
>
> (They're on the web at: http://www.3tsrv.com)
>
>

Thread Navigation

This is a paginated view of messages in the thread with full content displayed inline.

Messages are displayed in chronological order, with the original post highlighted in green.

Use pagination controls to navigate through all messages in large threads.

Back to All Threads