🚀 go-pugleaf

Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
> 1.) A permanent divert on the DV "line" to a number of my choice, at
> no cost?  I have a Vonage adapter with an O3 number I could use to
> receive those calls.
>
> 2.) A port out of the number, no longer paying for DV, but keeping my
> bundle otherwise, no restart of the contract clock.  And then I could
> use someone else's service. [I'd need to buy an ATA though]

Port out your number to Andrews and Arnold - £1.44pm for a SIP line, calls
on a pay-per-minute basis, various features like voicemail to email.  They
know their stuff and should be able to sort out any problems.  Buy an ATA /
SIP+DECT base / SIP desk phone / SIP app on your mobile (A&A will sell you
an ATA/phone preconfigured if you like).

(Voipfone at £3.60pm is another option, and they have bundles of minutes
which could work if you make a lot of outgoing calls)

If there is a penalty for ceasing the DV part of your package, tell EE
you'll continue your package but would like a new number.  Then just don't
connect anything to the phone port on the router, ie never use the new
number.

Probably worth sounding out EE before you put in a port with A&A so they
know what to do once the port is received.

Theo

Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
> Hello,
>
> I was moved from BT to EE in April this year with my "Digital Voice"
> (DV) phone set up being moved over, too.
>
> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>
> The big change is that service became unreliable. After a few weeks I
> found that calls were established but there would be no audio.
> Sometimes just in one direction, sometimes not working in either
> direction.
>
> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
> an Openreach visit, several "SIP regens", a couple of "settings
> refreshes", a "cease and provide"  and all that happens is a hub reset
> fixes things but then it fails again within a few days to a couple of
> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>
> I am working with the Executive Office but they seem to have exhausted
> all their options so I expect a "deadlock" letter in the next week or
> so.
>
> One thing that hasn't been tried is switching to their newer Wi-Fi 7
> hub and associated mesh.
>
> So, I expect to be in touch with the Ombudsman soon. What should I seek
> as a resolution? I don't really want to stop using EE TV as I have
> quite a few purchased shows and things on it. Also, if I stop
> certain services, would I then find my costs go up as I don't get
> the current bundle, TV, Broadband, Mobile?
> So, I'm thinking of a possible set of options.  What do you think is
> the best?
>
> 1.) A permanent divert on the DV "line" to a number of my choice, at
> no cost?  I have a Vonage adapter with an O3 number I could use to
> receive those calls.
>
> 2.) A port out of the number, no longer paying for DV, but keeping my
> bundle otherwise, no restart of the contract clock.  And then I could
> use someone else's service. [I'd need to buy an ATA though]
>
> 3.) Something else?

Probably no help to you but when we went full fibre we decided to just
ditch our land line and use our mobile phones for calls.

No regrets so far and it’s the simplest approach.

Tim

--
Please don't feed the trolls

Tim+ <timdownieuk@yahoo.co.youkay> wrote:
> Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
>> Hello,
>>
>> I was moved from BT to EE in April this year with my "Digital Voice"
>> (DV) phone set up being moved over, too.
>>
>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>
>> The big change is that service became unreliable. After a few weeks I
>> found that calls were established but there would be no audio.
>> Sometimes just in one direction, sometimes not working in either
>> direction.
>>
>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>> an Openreach visit, several "SIP regens", a couple of "settings
>> refreshes", a "cease and provide"  and all that happens is a hub reset
>> fixes things but then it fails again within a few days to a couple of
>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>
>> I am working with the Executive Office but they seem to have exhausted
>> all their options so I expect a "deadlock" letter in the next week or
>> so.
>>
>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>> hub and associated mesh.
>>
>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>> as a resolution? I don't really want to stop using EE TV as I have
>> quite a few purchased shows and things on it. Also, if I stop
>> certain services, would I then find my costs go up as I don't get
>> the current bundle, TV, Broadband, Mobile?
>> So, I'm thinking of a possible set of options.  What do you think is
>> the best?
>>
>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>> no cost?  I have a Vonage adapter with an O3 number I could use to
>> receive those calls.
>>
>> 2.) A port out of the number, no longer paying for DV, but keeping my
>> bundle otherwise, no restart of the contract clock.  And then I could
>> use someone else's service. [I'd need to buy an ATA though]
>>
>> 3.) Something else?
>
> Probably no help to you but when we went full fibre we decided to just
> ditch our land line and use our mobile phones for calls.
>
> No regrets so far and it’s the simplest approach.

Just  done the same thing here, except that I got A&A to port my number to
them (cost £11) for a running cost of £1:20pm. I set the system to switch
straight to voicemail and email me the mp3 of the call, so we don’t have a
physical landline phone at all. All outgoing calls here are from mobiles,
but A&A calls are only 1.5p/min for the usual UK numbers and mobiles, if
you wanted an actual phone to use. Transferring the incoming  ‘landline’
calls to your mobile costs the same 1.5p/min if you wanted to go that
route.

--
Spike

Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:

> Hello,
>
> I was moved from BT to EE in April this year with my "Digital Voice"
> (DV) phone set up being moved over, too.
>
> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>
> The big change is that service became unreliable. After a few weeks I
> found that calls were established but there would be no audio.
> Sometimes just in one direction, sometimes not working in either
> direction.
>
> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
> an Openreach visit, several "SIP regens", a couple of "settings
> refreshes", a "cease and provide"  and all that happens is a hub reset
> fixes things but then it fails again within a few days to a couple of
> weeks. Even with nothing "paired" to the hub, the FXS port still fails
[...]

Probably no help, but I do send you my sympathy.

A few years ago I ditched EE's mobile 'phone 'service' and had to
abandon 10 UKP-worth of credit.  It would have been a bargain even if I
had lost twice as much.


--
~ Liz Tuddenham ~
(Remove the ".invalid"s and add ".co.uk" to reply)
www.poppyrecords.co.uk

On 4 Nov 2024 21:56:44 GMT, Tim+ <timdownieuk@yahoo.co.youkay> wrote:

>Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
>> Hello,
>>
>> I was moved from BT to EE in April this year with my "Digital Voice"
>> (DV) phone set up being moved over, too.
>>
>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>
>> The big change is that service became unreliable. After a few weeks I
>> found that calls were established but there would be no audio.
>> Sometimes just in one direction, sometimes not working in either
>> direction.
>>
>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>> an Openreach visit, several "SIP regens", a couple of "settings
>> refreshes", a "cease and provide"  and all that happens is a hub reset
>> fixes things but then it fails again within a few days to a couple of
>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>
>> I am working with the Executive Office but they seem to have exhausted
>> all their options so I expect a "deadlock" letter in the next week or
>> so.
>>
>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>> hub and associated mesh.
>>
>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>> as a resolution? I don't really want to stop using EE TV as I have
>> quite a few purchased shows and things on it. Also, if I stop
>> certain services, would I then find my costs go up as I don't get
>> the current bundle, TV, Broadband, Mobile?
>> So, I'm thinking of a possible set of options.  What do you think is
>> the best?
>>
>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>> no cost?  I have a Vonage adapter with an O3 number I could use to
>> receive those calls.
>>
>> 2.) A port out of the number, no longer paying for DV, but keeping my
>> bundle otherwise, no restart of the contract clock.  And then I could
>> use someone else's service. [I'd need to buy an ATA though]
>>
>> 3.) Something else?
>
>Probably no help to you but when we went full fibre we decided to just
>ditch our land line and use our mobile phones for calls.
>
>No regrets so far and it’s the simplest approach.
>
Does full fibre not improve the case for a landline? It cuts the cost
and allows more control over unwanted calls while maintaining the
flexibility of a 'fixed' number. I have an app on my mobile phone that
shows all incoming VOIP calls and callers and allows me to block the
nuisance calls, or to return the call using my mobile. My only
criticism is - and I may be unlucky - that I don't think the sound
quality of VOIP is as good as a traditional call.

On 05/11/2024 15:06, Scott wrote:
> On 4 Nov 2024 21:56:44 GMT, Tim+ <timdownieuk@yahoo.co.youkay> wrote:
>
>> Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
>>> Hello,
>>>
>>> I was moved from BT to EE in April this year with my "Digital Voice"
>>> (DV) phone set up being moved over, too.
>>>
>>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>>
>>> The big change is that service became unreliable. After a few weeks I
>>> found that calls were established but there would be no audio.
>>> Sometimes just in one direction, sometimes not working in either
>>> direction.
>>>
>>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>>> an Openreach visit, several "SIP regens", a couple of "settings
>>> refreshes", a "cease and provide"  and all that happens is a hub reset
>>> fixes things but then it fails again within a few days to a couple of
>>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>>
>>> I am working with the Executive Office but they seem to have exhausted
>>> all their options so I expect a "deadlock" letter in the next week or
>>> so.
>>>
>>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>>> hub and associated mesh.
>>>
>>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>>> as a resolution? I don't really want to stop using EE TV as I have
>>> quite a few purchased shows and things on it. Also, if I stop
>>> certain services, would I then find my costs go up as I don't get
>>> the current bundle, TV, Broadband, Mobile?
>>> So, I'm thinking of a possible set of options.  What do you think is
>>> the best?
>>>
>>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>>> no cost?  I have a Vonage adapter with an O3 number I could use to
>>> receive those calls.
>>>
>>> 2.) A port out of the number, no longer paying for DV, but keeping my
>>> bundle otherwise, no restart of the contract clock.  And then I could
>>> use someone else's service. [I'd need to buy an ATA though]
>>>
>>> 3.) Something else?
>>
>> Probably no help to you but when we went full fibre we decided to just
>> ditch our land line and use our mobile phones for calls.
>>
>> No regrets so far and it’s the simplest approach.
>>
> Does full fibre not improve the case for a landline? It cuts the cost
> and allows more control over unwanted calls while maintaining the
> flexibility of a 'fixed' number. I have an app on my mobile phone that
> shows all incoming VOIP calls and callers and allows me to block the
> nuisance calls, or to return the call using my mobile. My only
> criticism is - and I may be unlucky - that I don't think the sound
> quality of VOIP is as good as a traditional call.

It's better. VOIP over broadband does not have the bandwidth limitations
of a congested mobile link. Nor does it have the high noise floor of
baseband copper. I assume it is digitised at 64kbps same as landlines
were/are.


No one should be paying for incoming calls anyway. In fact any
chargeable VOIP will be more than I pay for mobile, which is essentially
zilch, since I rarely use the mobile voice or data aspect of it to
initiate a session.


--
"It was a lot more fun being 20 in the 70's that it is being 70 in the 20's"
Joew Walsh

On 04/11/2024 19:28, Rupert Moss-Eccardt wrote:
> Hello,
>
> I was moved from BT to EE in April this year with my "Digital Voice"
> (DV) phone set up being moved over, too.
>
> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>
> The big change is that service became unreliable. After a few weeks I
> found that calls were established but there would be no audio.
> Sometimes just in one direction, sometimes not working in either
> direction.
>
> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
> an Openreach visit, several "SIP regens", a couple of "settings
> refreshes", a "cease and provide"  and all that happens is a hub reset
> fixes things but then it fails again within a few days to a couple of
> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>
> I am working with the Executive Office but they seem to have exhausted
> all their options so I expect a "deadlock" letter in the next week or
> so.
>
> One thing that hasn't been tried is switching to their newer Wi-Fi 7
> hub and associated mesh.
>
> So, I expect to be in touch with the Ombudsman soon. What should I seek
> as a resolution? I don't really want to stop using EE TV as I have
> quite a few purchased shows and things on it. Also, if I stop
> certain services, would I then find my costs go up as I don't get
> the current bundle, TV, Broadband, Mobile?
> So, I'm thinking of a possible set of options.  What do you think is
> the best?
>
> 1.) A permanent divert on the DV "line" to a number of my choice, at
> no cost?  I have a Vonage adapter with an O3 number I could use to
> receive those calls.
>
> 2.) A port out of the number, no longer paying for DV, but keeping my
> bundle otherwise, no restart of the contract clock.  And then I could
> use someone else's service. [I'd need to buy an ATA though]
>
> 3.) Something else?
>
>

I have exactly the same issue and it has been going on since November last year.
I also have a live case out with the ombudsman. As you say EE have changed out
all the kit, new phones etc. etc.

I am persevering with try to get this to work properly as it will actually cause
someone at some point in time to dial 999 and that could even mean loss of life
if the caller was trying to help someone with a stroke for example.

I am really glad that there is someone else who sees this as EE have refused to
say it happens to others.

Right now I have no dial-tone and cannot make an outgoing call. I also have a
live case with EE and I am waiting for them to investigate for the nth time. It
seems they look at their systems and everything gets a green light so they say
there is no issue when both you and I know there is.

What is the best way to team up on this?

--
Regards

RayG

On 6 Nov 2024 17:41, RayG wrote:
> On 04/11/2024 19:28, Rupert Moss-Eccardt wrote:
>> Hello,
>>
>> I was moved from BT to EE in April this year with my "Digital Voice"
>> (DV) phone set up being moved over, too.
>>
>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>
>> The big change is that service became unreliable. After a few weeks I
>> found that calls were established but there would be no audio.
>> Sometimes just in one direction, sometimes not working in either
>> direction.
>>
>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>> an Openreach visit, several "SIP regens", a couple of "settings
>> refreshes", a "cease and provide"  and all that happens is a hub reset
>> fixes things but then it fails again within a few days to a couple of
>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>
>> I am working with the Executive Office but they seem to have exhausted
>> all their options so I expect a "deadlock" letter in the next week or
>> so.
>>
>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>> hub and associated mesh.
>>
>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>> as a resolution? I don't really want to stop using EE TV as I have
>> quite a few purchased shows and things on it. Also, if I stop
>> certain services, would I then find my costs go up as I don't get
>> the current bundle, TV, Broadband, Mobile?
>> So, I'm thinking of a possible set of options.  What do you think is
>> the best?
>>
>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>> no cost?  I have a Vonage adapter with an O3 number I could use to
>> receive those calls.
>>
>> 2.) A port out of the number, no longer paying for DV, but keeping my
>> bundle otherwise, no restart of the contract clock.  And then I could
>> use someone else's service. [I'd need to buy an ATA though]
>>
>> 3.) Something else?
>>
>>
>
> I have exactly the same issue and it has been going on since November last year.
> I also have a live case out with the ombudsman. As you say EE have changed out
> all the kit, new phones etc. etc.
>
> I am persevering with try to get this to work properly as it will actually cause
> someone at some point in time to dial 999 and that could even mean loss of life
> if the caller was trying to help someone with a stroke for example.
>
> I am really glad that there is someone else who sees this as EE have refused to
> say it happens to others.
>
> Right now I have no dial-tone and cannot make an outgoing call. I also have a
> live case with EE and I am waiting for them to investigate for the nth time. It
> seems they look at their systems and everything gets a green light so they say
> there is no issue when both you and I know there is.
>
> What is the best way to team up on this?

My complaint is VOL013-887867504559 and is with the exec office.
What's yours?

On 07/11/2024 12:19, Rupert Moss-Eccardt wrote:
> On 6 Nov 2024 17:41, RayG wrote:
>> On 04/11/2024 19:28, Rupert Moss-Eccardt wrote:
>>> Hello,
>>>
>>> I was moved from BT to EE in April this year with my "Digital Voice"
>>> (DV) phone set up being moved over, too.
>>>
>>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>>
>>> The big change is that service became unreliable. After a few weeks I
>>> found that calls were established but there would be no audio.
>>> Sometimes just in one direction, sometimes not working in either
>>> direction.
>>>
>>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>>> an Openreach visit, several "SIP regens", a couple of "settings
>>> refreshes", a "cease and provide"  and all that happens is a hub reset
>>> fixes things but then it fails again within a few days to a couple of
>>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>>
>>> I am working with the Executive Office but they seem to have exhausted
>>> all their options so I expect a "deadlock" letter in the next week or
>>> so.
>>>
>>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>>> hub and associated mesh.
>>>
>>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>>> as a resolution? I don't really want to stop using EE TV as I have
>>> quite a few purchased shows and things on it. Also, if I stop
>>> certain services, would I then find my costs go up as I don't get
>>> the current bundle, TV, Broadband, Mobile?
>>> So, I'm thinking of a possible set of options.  What do you think is
>>> the best?
>>>
>>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>>> no cost?  I have a Vonage adapter with an O3 number I could use to
>>> receive those calls.
>>>
>>> 2.) A port out of the number, no longer paying for DV, but keeping my
>>> bundle otherwise, no restart of the contract clock.  And then I could
>>> use someone else's service. [I'd need to buy an ATA though]
>>>
>>> 3.) Something else?
>>>
>>>
>>
>> I have exactly the same issue and it has been going on since November last year.
>> I also have a live case out with the ombudsman. As you say EE have changed out
>> all the kit, new phones etc. etc.
>>
>> I am persevering with try to get this to work properly as it will actually cause
>> someone at some point in time to dial 999 and that could even mean loss of life
>> if the caller was trying to help someone with a stroke for example.
>>
>> I am really glad that there is someone else who sees this as EE have refused to
>> say it happens to others.
>>
>> Right now I have no dial-tone and cannot make an outgoing call. I also have a
>> live case with EE and I am waiting for them to investigate for the nth time. It
>> seems they look at their systems and everything gets a green light so they say
>> there is no issue when both you and I know there is.
>>
>> What is the best way to team up on this?
>
> My complaint is VOL013-887867504559 and is with the exec office.
> What's yours?
>
I think it is: VOL055-8051624819401

But I have 15 of these and it is nearly impossible to say what each one relates
to as when you get a notification of one of these there is no subject so who knows.

I have already submitted a complaint to the ombudsman and that is running at the
moment. if you want to discuss more privately add msn . com to my user on here.

--
Regards

RayG

On 7 Nov 2024 18:35, RayG wrote:
> On 07/11/2024 12:19, Rupert Moss-Eccardt wrote:
>> On 6 Nov 2024 17:41, RayG wrote:
>>> On 04/11/2024 19:28, Rupert Moss-Eccardt wrote:
>>>> Hello,
>>>>
>>>> I was moved from BT to EE in April this year with my "Digital Voice"
>>>> (DV) phone set up being moved over, too.
>>>>
>>>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>>>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>>>
>>>> The big change is that service became unreliable. After a few weeks I
>>>> found that calls were established but there would be no audio.
>>>> Sometimes just in one direction, sometimes not working in either
>>>> direction.
>>>>
>>>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>>>> an Openreach visit, several "SIP regens", a couple of "settings
>>>> refreshes", a "cease and provide"  and all that happens is a hub reset
>>>> fixes things but then it fails again within a few days to a couple of
>>>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>>>
>>>> I am working with the Executive Office but they seem to have exhausted
>>>> all their options so I expect a "deadlock" letter in the next week or
>>>> so.
>>>>
>>>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>>>> hub and associated mesh.
>>>>
>>>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>>>> as a resolution? I don't really want to stop using EE TV as I have
>>>> quite a few purchased shows and things on it. Also, if I stop
>>>> certain services, would I then find my costs go up as I don't get
>>>> the current bundle, TV, Broadband, Mobile?
>>>> So, I'm thinking of a possible set of options.  What do you think is
>>>> the best?
>>>>
>>>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>>>> no cost?  I have a Vonage adapter with an O3 number I could use to
>>>> receive those calls.
>>>>
>>>> 2.) A port out of the number, no longer paying for DV, but keeping my
>>>> bundle otherwise, no restart of the contract clock.  And then I could
>>>> use someone else's service. [I'd need to buy an ATA though]
>>>>
>>>> 3.) Something else?
>>>>
>>>>
>>>
>>> I have exactly the same issue and it has been going on since November last year.
>>> I also have a live case out with the ombudsman. As you say EE have changed out
>>> all the kit, new phones etc. etc.
>>>
>>> I am persevering with try to get this to work properly as it will actually cause
>>> someone at some point in time to dial 999 and that could even mean loss of life
>>> if the caller was trying to help someone with a stroke for example.
>>>
>>> I am really glad that there is someone else who sees this as EE have refused to
>>> say it happens to others.
>>>
>>> Right now I have no dial-tone and cannot make an outgoing call. I also have a
>>> live case with EE and I am waiting for them to investigate for the nth time. It
>>> seems they look at their systems and everything gets a green light so they say
>>> there is no issue when both you and I know there is.
>>>
>>> What is the best way to team up on this?
>>
>> My complaint is VOL013-887867504559 and is with the exec office.
>> What's yours?
>>
> I think it is: VOL055-8051624819401
>
> But I have 15 of these and it is nearly impossible to say what each one relates
> to as when you get a notification of one of these there is no subject so who knows.
>
> I have already submitted a complaint to the ombudsman and that is running at the
> moment. if you want to discuss more privately add msn . com to my user on here.
>

Hopefully, you have mail

R

On 08/11/2024 23:00, Rupert Moss-Eccardt wrote:
> On 7 Nov 2024 18:35, RayG wrote:
>> On 07/11/2024 12:19, Rupert Moss-Eccardt wrote:
>>> On 6 Nov 2024 17:41, RayG wrote:
>>>> On 04/11/2024 19:28, Rupert Moss-Eccardt wrote:
>>>>> Hello,
>>>>>
>>>>> I was moved from BT to EE in April this year with my "Digital Voice"
>>>>> (DV) phone set up being moved over, too.
>>>>>
>>>>> So, I gave up the BT "Smart Hub 2" to be replaced with an EE Smart Hub
>>>>> Plus. The mesh Wi-Fi was much better but I lost some feature like DDNS
>>>>>
>>>>> The big change is that service became unreliable. After a few weeks I
>>>>> found that calls were established but there would be no audio.
>>>>> Sometimes just in one direction, sometimes not working in either
>>>>> direction.
>>>>>
>>>>> I've now had a new hub, new digital voice handset, a "Home Tech" visit,
>>>>> an Openreach visit, several "SIP regens", a couple of "settings
>>>>> refreshes", a "cease and provide"  and all that happens is a hub reset
>>>>> fixes things but then it fails again within a few days to a couple of
>>>>> weeks. Even with nothing "paired" to the hub, the FXS port still fails
>>>>>
>>>>> I am working with the Executive Office but they seem to have exhausted
>>>>> all their options so I expect a "deadlock" letter in the next week or
>>>>> so.
>>>>>
>>>>> One thing that hasn't been tried is switching to their newer Wi-Fi 7
>>>>> hub and associated mesh.
>>>>>
>>>>> So, I expect to be in touch with the Ombudsman soon. What should I seek
>>>>> as a resolution? I don't really want to stop using EE TV as I have
>>>>> quite a few purchased shows and things on it. Also, if I stop
>>>>> certain services, would I then find my costs go up as I don't get
>>>>> the current bundle, TV, Broadband, Mobile?
>>>>> So, I'm thinking of a possible set of options.  What do you think is
>>>>> the best?
>>>>>
>>>>> 1.) A permanent divert on the DV "line" to a number of my choice, at
>>>>> no cost?  I have a Vonage adapter with an O3 number I could use to
>>>>> receive those calls.
>>>>>
>>>>> 2.) A port out of the number, no longer paying for DV, but keeping my
>>>>> bundle otherwise, no restart of the contract clock.  And then I could
>>>>> use someone else's service. [I'd need to buy an ATA though]
>>>>>
>>>>> 3.) Something else?
>>>>>
>>>>>
>>>>
>>>> I have exactly the same issue and it has been going on since November last year.
>>>> I also have a live case out with the ombudsman. As you say EE have changed out
>>>> all the kit, new phones etc. etc.
>>>>
>>>> I am persevering with try to get this to work properly as it will actually cause
>>>> someone at some point in time to dial 999 and that could even mean loss of life
>>>> if the caller was trying to help someone with a stroke for example.
>>>>
>>>> I am really glad that there is someone else who sees this as EE have refused to
>>>> say it happens to others.
>>>>
>>>> Right now I have no dial-tone and cannot make an outgoing call. I also have a
>>>> live case with EE and I am waiting for them to investigate for the nth time. It
>>>> seems they look at their systems and everything gets a green light so they say
>>>> there is no issue when both you and I know there is.
>>>>
>>>> What is the best way to team up on this?
>>>
>>> My complaint is VOL013-887867504559 and is with the exec office.
>>> What's yours?
>>>
>> I think it is: VOL055-8051624819401
>>
>> But I have 15 of these and it is nearly impossible to say what each one relates
>> to as when you get a notification of one of these there is no subject so who knows.
>>
>> I have already submitted a complaint to the ombudsman and that is running at the
>> moment. if you want to discuss more privately add msn . com to my user on here.
>>
>
> Hopefully, you have mail
>
> R

Received and replied via e-mail

--
Regards

RayG

>
>Just  done the same thing here, except that I got A&A to port my number to
>them (cost £11) for a running cost of £1:20pm. I set the system to switch
>straight to voicemail and email me the mp3 of the call, so we don’t have a
>physical landline phone at all. All outgoing calls here are from mobiles,
>but A&A calls are only 1.5p/min for the usual UK numbers and mobiles, if
>you wanted an actual phone to use. Transferring the incoming  ‘landline’
>calls to your mobile costs the same 1.5p/min if you wanted to go that
>route.


I use A&A for incoming calls only**. 1.5p/min is FIVE TIMES the cost
of calling a UK mobile compared to discountvoip.

https://www.discountvoip.co.uk/calling_rates/all

Also I can use the A&A number as CLI on outbound calls.

** 999, 111,112 & 0800/0808 etc are the only exceptions.

--
Graham.
%Profound_observation%

Graham. <graham-usenet@mail.com> wrote:
>
> >
> >Just  done the same thing here, except that I got A&A to port my number to
> >them (cost £11) for a running cost of £1:20pm. I set the system to switch
> >straight to voicemail and email me the mp3 of the call, so we don?t have a
> >physical landline phone at all. All outgoing calls here are from mobiles,
> >but A&A calls are only 1.5p/min for the usual UK numbers and mobiles, if
> >you wanted an actual phone to use. Transferring the incoming  ?landline?
> >calls to your mobile costs the same 1.5p/min if you wanted to go that
> >route.
>
>
> I use A&A for incoming calls only**. 1.5p/min is FIVE TIMES the cost
> of calling a UK mobile compared to discountvoip.
>
> https://www.discountvoip.co.uk/calling_rates/all

Yes, but DiscountVoip is a calling card provider operated by topups, where
A&A is a post-pay billing operation.  The Finarea/Betamax/Dellmont brands
also pick varying routes with varying quality, and they don't support
calling all numbers.  They also change prices by the day.

If you're happy to buy minutes by topup then it can work as part of a
dialplan (10x / 11x / 999 to A&A, 01/02/03 to Dellmont, 08/09 to A&A) but
it's not a full phone service.  If you make a decent number of landline
calls and aren't fussy about quality and your kit allows setting up a
dialplan (or you just manually remember to select 'line 2' when calling an
01/02/03 number) then it can work.

Theo