🚀 go-pugleaf

On 24/05/2025 15:44, Woody wrote:
> A friend is on PN for phone and EE for broadband. He is moving in a few
> months time to a village with local exchange that uses a different
> number sequence, but is still in the same main exchange area. He will be
> able to have full fibre at the new premises.

so he can probably only get a VOIP service.

>
> He has lived at the same address for over 30 years and wishes to keep
> the same landline number. Will EE be able to transfer his existing
> number to the new address even though technically it will be on a
> different exchange?
>

Technically "yes" as it will be voip...

> As the new address is in a valley and is only served by a 'Lite'
> transmitter he is contemplating going to Sky so that he can have a full
> range of channels - and again this would be on fibre. Should Sky also be
> able to transfer his existing number to the new location?
>
>

Yes. Not sure why he would want Sky? Most TVs will stream most of the
other channels..

Personally, I would transfer the number now to someone like A&A or
voipfone.co.uk then its done.

Dave

On Sat 24/05/2025 18:26, David Wade wrote:
> On 24/05/2025 15:44, Woody wrote:
>> A friend is on PN for phone and EE for broadband. He is moving in a
>> few months time to a village with local exchange that uses a different
>> number sequence, but is still in the same main exchange area. He will
>> be able to have full fibre at the new premises.
>
> so he can probably only get a VOIP service.
>
>>
>> He has lived at the same address for over 30 years and wishes to keep
>> the same landline number. Will EE be able to transfer his existing
>> number to the new address even though technically it will be on a
>> different exchange?
>>
>
> Technically "yes" as it will be voip...
>
>> As the new address is in a valley and is only served by a 'Lite'
>> transmitter he is contemplating going to Sky so that he can have a
>> full range of channels - and again this would be on fibre. Should Sky
>> also be able to transfer his existing number to the new location?
>>
>>
>
> Yes. Not sure why he would want Sky? Most TVs will stream most of the
> other channels..
>
> Personally, I would transfer the number now to someone like A&A or
> voipfone.co.uk then its done.
>

I would agree, but my friend is totally non-technical and thus rather
sceptical. He has been a Sky customer before and feels comfortable to go
back there if EE can't/won't help him.

On 24/05/2025 19:48, Woody wrote:
> On Sat 24/05/2025 18:26, David Wade wrote:
>> On 24/05/2025 15:44, Woody wrote:
>>> A friend is on PN for phone and EE for broadband. He is moving in a
>>> few months time to a village with local exchange that uses a
>>> different number sequence, but is still in the same main exchange
>>> area. He will be able to have full fibre at the new premises.
>>
>> so he can probably only get a VOIP service.
>>
>>>
>>> He has lived at the same address for over 30 years and wishes to keep
>>> the same landline number. Will EE be able to transfer his existing
>>> number to the new address even though technically it will be on a
>>> different exchange?
>>>
>>
>> Technically "yes" as it will be voip...
>>
>>> As the new address is in a valley and is only served by a 'Lite'
>>> transmitter he is contemplating going to Sky so that he can have a
>>> full range of channels - and again this would be on fibre. Should Sky
>>> also be able to transfer his existing number to the new location?
>>>
>>>
>>
>> Yes. Not sure why he would want Sky? Most TVs will stream most of the
>> other channels..
>>
>> Personally, I would transfer the number now to someone like A&A or
>> voipfone.co.uk then its done.
>>
>
> I would agree, but my friend is totally non-technical and thus rather
> sceptical. He has been a Sky customer before and feels comfortable to go
> back there if EE can't/won't help him.
>
>
By the time he finds that out it may be too late to recover the number...

Dave

On Sat 24/05/2025 21:57, David Wade wrote:
> On 24/05/2025 19:48, Woody wrote:
>> On Sat 24/05/2025 18:26, David Wade wrote:
>>> On 24/05/2025 15:44, Woody wrote:
>>>> A friend is on PN for phone and EE for broadband. He is moving in a
>>>> few months time to a village with local exchange that uses a
>>>> different number sequence, but is still in the same main exchange
>>>> area. He will be able to have full fibre at the new premises.
>>>
>>> so he can probably only get a VOIP service.
>>>
>>>>
>>>> He has lived at the same address for over 30 years and wishes to
>>>> keep the same landline number. Will EE be able to transfer his
>>>> existing number to the new address even though technically it will
>>>> be on a different exchange?
>>>>
>>>
>>> Technically "yes" as it will be voip...
>>>
>>>> As the new address is in a valley and is only served by a 'Lite'
>>>> transmitter he is contemplating going to Sky so that he can have a
>>>> full range of channels - and again this would be on fibre. Should
>>>> Sky also be able to transfer his existing number to the new location?
>>>>
>>>>
>>>
>>> Yes. Not sure why he would want Sky? Most TVs will stream most of the
>>> other channels..
>>>
>>> Personally, I would transfer the number now to someone like A&A or
>>> voipfone.co.uk then its done.
>>>
>>
>> I would agree, but my friend is totally non-technical and thus rather
>> sceptical. He has been a Sky customer before and feels comfortable to
>> go back there if EE can't/won't help him.
>>
>>
> By the time he finds that out it may be too late to recover the number...
>


Thanks for the help.

Can anyone now tell me what the process my friend should follow without
transferring to a third party such as A&A to make sure the number
transfer takes place. They are only just approaching contract exchange
so it could be 2-3 months before they physically move.

I will in the meantime suggest he contacts the present resident of where
he is moving to find out who provides their telephone and/or broadband
service. I suppose he should also talk to his buyer to make sure they
understand he will be taking the landline number with him when he moves.

Theo <theom+news@chiark.greenend.org.uk> wrote:
> Woody <harrogate3@ntlworld.com> wrote:
>> Can anyone now tell me what the process my friend should follow without
>> transferring to a third party such as A&A to make sure the number
>> transfer takes place. They are only just approaching contract exchange
>> so it could be 2-3 months before they physically move.
>>
>> I will in the meantime suggest he contacts the present resident of where
>> he is moving to find out who provides their telephone and/or broadband
>> service. I suppose he should also talk to his buyer to make sure they
>> understand he will be taking the landline number with him when he moves.
>
> I'm no expert at this but I'd suggest you have options:
>
> 1.  Keep the same ISP through the move.  When you have a date in mind, call
> them up maybe 3 weeks ahead and say you're moving house and you'd like to
> transfer over the service and keep your number. See what they say.
>
> 2.  Set up services at old and new place to run in parallel (assuming this
> is possible with house move dates).  Then contact new ISP and ask them to
> port in the number.
>
> 3. If they say no in number 2 (maybe they don't like you porting
> mid-contract), or you need a place to park the number then port out to A&A /
> etc as a holding pattern and then port the number at a later date when
> you've found a broadband provider who will accept a port-in.  Maybe Zen or
> somebody like that?

Option 4) Get over attachment to land line number and just use mobile
phones.  It was a bit of a wrench for us but it seemed crazy to keep paying
to maintain a landline number only used by scammers.

Tim



--
Please don't feed the trolls

Woody <harrogate3@ntlworld.com> wrote:
> Can anyone now tell me what the process my friend should follow without
> transferring to a third party such as A&A to make sure the number
> transfer takes place. They are only just approaching contract exchange
> so it could be 2-3 months before they physically move.
>
> I will in the meantime suggest he contacts the present resident of where
> he is moving to find out who provides their telephone and/or broadband
> service. I suppose he should also talk to his buyer to make sure they
> understand he will be taking the landline number with him when he moves.

I'm no expert at this but I'd suggest you have options:

1.  Keep the same ISP through the move.  When you have a date in mind, call
them up maybe 3 weeks ahead and say you're moving house and you'd like to
transfer over the service and keep your number. See what they say.

2.  Set up services at old and new place to run in parallel (assuming this
is possible with house move dates).  Then contact new ISP and ask them to
port in the number.

3. If they say no in number 2 (maybe they don't like you porting
mid-contract), or you need a place to park the number then port out to A&A /
etc as a holding pattern and then port the number at a later date when
you've found a broadband provider who will accept a port-in.  Maybe Zen or
somebody like that?


I'd suggest that moving house and switching ISPs at the same time is high
risk because there's nothing to link the new house with the old number
(unlike domain names you don't 'own' the number).  You may find it's better
to keep the old ISP for a contract cycle (eg a new contract if they force
you to renew) until things settle down.

I don't really know, but my guess is that big ISPs have a well-trodden
process for bringing numbers for customers switching in (eg the One Touch
Switching Service) but not so well defined for porting in numbers
mid-contract (I think there's still manual paperwork involved).  So if you
do end up with a parked/dissociated number you may find it more awkward to
associate with the broadband in future.

It would be worth making some exploratory enquiries as to what ISPs are
happy to do, as it may vary quite a bit.

If you can, I think #1 above would be my preference.  Don't complicate
matters by trying to switch ISP at the same time.

Theo

Tim+ <timdownieuk@yahoo.co.youkay> wrote:
> Theo <theom+news@chiark.greenend.org.uk> wrote:
>> Woody <harrogate3@ntlworld.com> wrote:
>>> Can anyone now tell me what the process my friend should follow without
>>> transferring to a third party such as A&A to make sure the number
>>> transfer takes place. They are only just approaching contract exchange
>>> so it could be 2-3 months before they physically move.
>>>
>>> I will in the meantime suggest he contacts the present resident of where
>>> he is moving to find out who provides their telephone and/or broadband
>>> service. I suppose he should also talk to his buyer to make sure they
>>> understand he will be taking the landline number with him when he moves.
>>
>> I'm no expert at this but I'd suggest you have options:
>>
>> 1.  Keep the same ISP through the move.  When you have a date in mind, call
>> them up maybe 3 weeks ahead and say you're moving house and you'd like to
>> transfer over the service and keep your number. See what they say.
>>
>> 2.  Set up services at old and new place to run in parallel (assuming this
>> is possible with house move dates).  Then contact new ISP and ask them to
>> port in the number.
>>
>> 3. If they say no in number 2 (maybe they don't like you porting
>> mid-contract), or you need a place to park the number then port out to A&A /
>> etc as a holding pattern and then port the number at a later date when
>> you've found a broadband provider who will accept a port-in.  Maybe Zen or
>> somebody like that?
>
> Option 4) Get over attachment to land line number and just use mobile
> phones.  It was a bit of a wrench for us but it seemed crazy to keep paying
> to maintain a landline number only used by scammers.

That’s essentially what we did here, when we went from FTTC to FTTP,
keeping the same supplier.

However, due to the switch terminating our landline and the phone number
with it, I’d arranged with A&A to port the number when the landline
terminated. All went very smoothly, but we used their option to put calls
to the LL number straight to voicemail, and email us an mp3 of the call. We
now don’t have a landline phone at all; this service from A&A costs a
massive £1:20 per month.

We’ve had about 50 LL calls in the last six months, all but one from
scammers, and the rate of the latter has now fallen essentially to zero.

Scam calls on the mobiles are dealt with using their ‘Silence Unknown
Callers’ facility, which also goes straight to voicemail without the phone
ringing. These are all the same, in a 1-second voicemail, a synthesised
female voice with a foreign accent says ‘Thank you’.

Blocking numbers is a waste of time, they change daily.

--
Spike

Woody wrote:

> Can anyone now tell me what the process my friend should follow without
> transferring to a third party such as A&A to make sure the number
> transfer takes place.

Plusnet don't do VoIP and WLR3 is no longer available for new supply, so
Plusnet can't supply a copper voice line at the new address either.

> They are only just approaching contract exchange
> so it could be 2-3 months before they physically move.

Porting the number to VoIP, and sorting out what equipment he wants to
use is one thing your friend can do now, thereby ticking one thing off
the list in advance of moving day

> I will in the meantime suggest he contacts the present resident of where
> he is moving to find out who provides their telephone and/or broadband
> service. I suppose he should also talk to his buyer to make sure they
> understand he will be taking the landline number with him when he moves.

I don't think a buyer would expect to take over the seller's phone number?

On 25/05/2025 11:52, Andy Burns wrote:
> Porting the number to VoIP, and sorting out what equipment he wants to
> use is one thing your friend can do now, thereby ticking one thing off
> the list in advance of moving day
>
Probably the best approach.

>> I will in the meantime suggest he contacts the present resident of
>> where he is moving to find out who provides their telephone and/or
>> broadband service. I suppose he should also talk to his buyer to make
>> sure they understand he will be taking the landline number with him
>> when he moves.
>
> I don't think a buyer would expect to take over the seller's phone number?

Why not?

--
“when things get difficult you just have to lie”

― Jean Claud Jüncker

On 25/05/2025 11:38, Tim+ wrote:
> Theo <theom+news@chiark.greenend.org.uk> wrote:
>> Woody <harrogate3@ntlworld.com> wrote:
>>> Can anyone now tell me what the process my friend should follow without
>>> transferring to a third party such as A&A to make sure the number
>>> transfer takes place. They are only just approaching contract exchange
>>> so it could be 2-3 months before they physically move.
>>>
>>> I will in the meantime suggest he contacts the present resident of where
>>> he is moving to find out who provides their telephone and/or broadband
>>> service. I suppose he should also talk to his buyer to make sure they
>>> understand he will be taking the landline number with him when he moves.
>>
>> I'm no expert at this but I'd suggest you have options:
>>
>> 1.  Keep the same ISP through the move.  When you have a date in mind, call
>> them up maybe 3 weeks ahead and say you're moving house and you'd like to
>> transfer over the service and keep your number. See what they say.
>>
>> 2.  Set up services at old and new place to run in parallel (assuming this
>> is possible with house move dates).  Then contact new ISP and ask them to
>> port in the number.
>>
>> 3. If they say no in number 2 (maybe they don't like you porting
>> mid-contract), or you need a place to park the number then port out to A&A /
>> etc as a holding pattern and then port the number at a later date when
>> you've found a broadband provider who will accept a port-in.  Maybe Zen or
>> somebody like that?
>
> Option 4) Get over attachment to land line number and just use mobile
> phones.  It was a bit of a wrench for us but it seemed crazy to keep paying
> to maintain a landline number only used by scammers.

We still have aged relatives who don't like ringing mobiles. At £3.60 a
month from voipfone.co.uk its cheap.


>
> Tim
>
>
>
Dave

On 25/05/2025 12:32, David Wade wrote:
. At £3.60 a
> month from voipfone.co.uk its cheap.
>
I couldn't find anything less than £9 a month from them???

>
>>
>> Tim
>>
>>
>>
> Dave

--
To ban Christmas, simply give turkeys the vote.

On 25/05/2025 12:56, The Natural Philosopher wrote:
> On 25/05/2025 12:32, David Wade wrote:
> . At £3.60 a
>> month from voipfone.co.uk its cheap.
>>
> I couldn't find anything less than £9 a month from them???
>
Apologies. £6...

But they look good I will admit


--
Socialism is the philosophy of failure, the creed of ignorance and the
gospel of envy.

Its inherent virtue is the equal sharing of misery.

Winston Churchill

On 25/05/2025 12:56, The Natural Philosopher wrote:
> On 25/05/2025 12:32, David Wade wrote:
> . At £3.60 a
>> month from voipfone.co.uk its cheap.
>>
> I couldn't find anything less than £9 a month from them???
>

Its not obvious! If you take the cheapest package it is indeed £6 for
the package +£3 for a number = £9/month + vat.

However you don't need to take a package!
All I pay for is one "01" number @ £3.00 + vat.

I don't need their answerphone or other facilities so that is all I pay
unless I make calls.

When I first set it up I used the answerphone in my DECT base station
which I plugged into the Fritz!box.

As we were away for an extended period at Christmas I switched to the
using the answerphone in the Fritz!box.
This e-mails me an MP3 file should any one leave a message.

Calls to landlines are cheap at 1p/minute. calls to most mobiles are
7p/minute which seems steep but I use my mobile for those.

Dave

On 25/05/2025 08:04, Woody wrote:
> They are only just approaching contract exchange
> so it could be 2-3 months before they physically move.

Typically the gap between Contract Exchange and Completion (aka moving)
is 2 weeks, not 2-3 months !

A few bits of experience about porting and keeping 'landline' number
from recent years from friends and family.

Switching to Sky from an 'Openreach ISP' (BT, EE, Plusnet, and the small
outfits) results in the landline number being adopted by Sky, if you are
not moving physical location.

Moving house with Sky (even moving three doors up the road) results in
Sky giving you a completly new number.

Moving from Sky to 'Openreach ISPs' seems to result in the loss of the
landline number, it stays behind with Sky, or presumably if it's a
legacy Openreach number, returns to their pool.

A friend migrated from Virgin to Shell Energy (Openreach ISP) and
without ever mentioning or requesting had his Virgin landline number
come with him !

As said by others, decouple getting the phone number into a third party
VoIP domain, from the house move and/or change of ISP.

I ditched our 25 year old landline number 14 months ago. Never looked
back, I set up a long time ago a Sipgate PAYG VoIP service on a new
number. We gave the only two elderly folk that number as our new
landline number. It was a lot simpler than playing the migration game,
(although I can see the sports/challenge value in such a thing) Life is
too short.

On 25/05/2025 16:35, Mark Carver wrote:
> On 25/05/2025 08:04, Woody wrote:
>> They are only just approaching contract exchange so it could be 2-3
>> months before they physically move.
>
> Typically the gap between Contract Exchange and Completion (aka moving)
> is 2 weeks, not 2-3 months !
>
> A few bits of experience about porting and keeping 'landline' number
> from recent years from friends and family.
>
> Switching to Sky from an 'Openreach ISP' (BT, EE, Plusnet, and the small
> outfits) results in the landline number being adopted by Sky, if you are
> not moving physical location.
>
> Moving house with Sky (even moving three doors up the road) results in
> Sky giving you a completly new number.
>
> Moving from Sky to 'Openreach ISPs' seems to result in the loss of the
> landline number, it stays behind with Sky, or presumably if it's a
> legacy Openreach number, returns to their pool.
>
> A friend migrated from Virgin to Shell Energy (Openreach ISP) and
> without ever mentioning or requesting had his Virgin landline number
> come with him !
>
> As said by others, decouple getting the phone number into a third party
> VoIP domain, from the house move and/or change of ISP.
>
> I ditched our 25 year old landline number 14 months ago. Never looked
> back, I set up a long time ago a Sipgate PAYG VoIP service on a new
> number. We gave the only two elderly folk that number as our new
> landline number. It was a lot simpler than playing the migration game,
> (although I can see the sports/challenge value in such a thing) Life is
> too short.
>
>

Lots mention SIPGATE but they no longer offer single numbers.

For me migrating my landline to voip was painless.
I put in a new fibre order with ZEN.
Once this was up and running I set up a voipfone.co.uk account which
includes a free 056 VoIP number and configured it on the ZEN 7530AX.
Once I was happy I put in a request with voipfone to port my landline to
them. This caused my PlusNet service to cease leaving me with Zen FTTP
and voipfone VOIP.

Dave

Dave